Terms of service

Uncollected Packages
Remember to collect your package on time. Your package will remain at the collection point/locker for varying periods depending on the delivery provider's rules. If a package is not collected within the delivery provider's holding period and is returned to us, we will charge a handling fee of €6.90 to cover return shipping and processing costs. This fee will be deducted from any refund issued. Shipping costs are non-refundable for uncollected packages. 

Right of Withdrawal
If you regret your purchase or any item from your order, you may return it within 14 calendar days of receiving the product. Please contact us first with your order number, we’ll provide instructions on how to proceed. Kindly do not return anything without first reaching out to us. 

To be eligible for a return, the product must be unopened, unused, and in its original, undamaged packaging, including any accompanying materials. You are responsible for return shipping costs and the risk of return shipping, including potential damage or loss during transit. Please pack the item securely. If any parts of the product or packaging are missing or damaged upon return, we may deduct the corresponding amount from your refund. 

If a refund is issued, it will be issued either as store credit or returned to the original payment method used at checkout. Refunds cover the product cost only, not the original shipping fees. 

Abnormal Purchase and Return Behavior
As a customer of posy, you have the right to order products and return those you do not wish to keep. However, if we notice abnormal or unsustainable purchasing/return behavior and/or attempts at fraud, which are harmful to the environment and costly to manage, we reserve the right to refuse an order or charge a return fee. 

Examples of behaviors that may be considered violations of this policy include:  
- Customers repeatedly returning a large portion of purchased products.  
- Suspicion that products are systematically returned after use, or other forms of deception or fraud attempts. 

In such abnormal purchasing and return behaviors, which often indicate that the customer never intended to keep the products, we reserve the right to charge a return fee for shipping and administrative costs, and we may also ban a customer from making purchases on our website. The ban is not time-limited. The assessment of a ban or return fee is based on an overall evaluation of the customer's behavior, including the number of purchases, returns, order composition, use of free return offers, delayed and damaged returns, or deliveries. Behavior that can be perceived as threatening to our customer service can also be grounds for suspension. 

Complaints
If you want to make a complaint, please contact us. Any defect on an item must be reported as soon as possible, or as soon as the defect should have been discovered, within a reasonable time (14 calendar days).   

We do not take responsibility for defects caused by damage, wear, or misuse. For example, cracks or damage that occur during use or removal.   

In the event of an approved complaint, resolution may include a replacement, partial refund, or other appropriate remedy. If a refund is issued, it will be issued either as store credit or returned to the original payment method used at checkout.

If a dispute cannot be resolved through negotiation between the parties, the consumer may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi).

Limitation of Liability
We take no responsibility for direct damages, indirect damages, or allergic reactions that may occur due to our products, whether on nails or skin.