Refund policy

 

Return

If you regret your purchase or any item from your order, you may return it within 14 calendar days of receiving the product. Please contact us first at info@posy.fi with your order number, we’ll provide instructions on how to proceed. Kindly do not return anything without first reaching out to us. 

To be eligible for a return, the product must be unopened, unused, and in its original, undamaged packaging, including any accompanying materials. You are responsible for return shipping costs and the risk of return shipping, including potential damage or loss during transit. Please pack the item securely. If any parts of the product or packaging are missing or damaged upon return, we may deduct the corresponding amount from your refund. 

If a refund is issued, it will be issued either as store credit or returned to the original payment method used at checkout. Refunds cover the product cost only, not the original shipping fees. 

However, if we notice abnormal or unsustainable purchasing/return behavior and/or attempts at fraud, which are harmful to the environment and costly to manage, we reserve the right to refuse an order or charge a return fee. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

All "exchanges" are handled as returns and refunds. In this case, you as a customer need to place a new order for the item you wish to receive instead. If you used a time-limited discount code or promotional offer at the time of purchase for the item you're returning, the discount will not apply to your new purchase.